Telemedicine

Dr. Craig Singer’s video instructions

What’s a virtual visit?

A virtual visit is a real-time visit with Dr. Singer that’s done through a video call. Your skin will be examined through a video monitor, and you can discuss your concerns in live-time with Dr. Singer. This service is performed on a secure, HIPAA compliant, platform. If you need a prescription, it will be electronically sent to your pharmacy. If you need a follow up appointment in the office after your virtual visit, we will schedule it for you.

What type of visits can be done virtually?

  • Rashes, new or follow up
  • Eczema visits
  • Psoriasis Visits
  • Acne visits
  • Accutane (isotretinoin) visits
  • Skin infections
  • Suspicious growths

    How is a virtual visit billed?

    A virtual visit is billed just like an in-person visit. However, it appear that most insurance plans, including BCBS of Michigan are currently waiving Co-pays for telemedicine visits and some are assuming 100%  of the cost. -Please confirm with your insurance carrier. If you have insurance that we accept, a claim for the virtual visit will be sent to your insurance. Coverage depends on your plan’s benefits, and some insurances do not cover the costs of telemedicine visits (though the vast majority do participate).  If your insurance does not participate, we will be charging a $65 fee for a basic virtual visit.
    If your insurance carrier requires a copay for office visits, this will be collected prior to your telemedicine visit, as these visits are billed as office visits as required by CMS and private insurers.

    Which insurance plans are currently participating with telemedicine?

    1. Medicare

    2. Blue Cross Blue Shield of Michigan

    3. Priority health

    4. HAP

    5. Aetna

    6. United Health Care

    The vast majority do participate. Please check with your insurance carrier before you schedule a virtual visit.

    Can I use my smart phone? Can I use my laptop or desktop computer for a virtual visit?

    YES.
    You may use your smartphone, including both iphones and Androids. You may also use your desktop computer or an iPad.

     

     

    What video platforms are HIPAA compliant?

    During the COVID-19 outbreak, the HIPAA laws have been relaxed such that FaceTime, Google Duo, Facebook messenger, etc. have been deemed acceptable methods by CMS to conduct videoconferencing. However these platforms may not be as secure as medical applications.
    Doxy.me™ is a medical platform that was built exclusively for telemedicine prior to the COVID pandemic and is our preferred platform. Click here to visit our virtual waiting room.
    Note** If a patient has difficulty connecting to Doxy.me or the resolution is sub-optimal, we may switch to FaceTime™ or Google Duo™ during the call.
    It is the patient’s responsibility to ensure that his/her device is on a secure network and the necessary protections have been put into place to secure your privacy (such as firewalls and encrypted wifi).

    Why is Doxy.me™ your preferred platform?

    1. It is Simple and convenient to use
    2. No downloads or accounts necessary!  Just use a browser on a computer or device with a camera and microphone. Click here to visit our virtual waiting room.
    3. All data is encrypted, your sessions are anonymous, and none of your information is stored. Doxy.me adheres to HIPAA, PIPEDA, and GDPR data privacy requirements.

    Will I need to sign a consent before my telemedicine visit?

    Yes.  You will need to sign a consent. We will e mail you the form to sign electronically on your smartphone through HIPAA secure hushmail™.
     

    How do I make an appointment for a virtual visit?

    1. Please contact our office at 248-792-3785 to make a virtual visit appointment.

    2. Once we schedule your appointment time, we will ask you to take a few photographs of your skin problem, and email these to Forms@SingerDerm.com

    3. Dr. Singer will contact you directly at your appointment time.

     

    Is there anything else I need to know about my virtual visit? Are there any limitations?

    IN ACCESSING A TELEHEALTH VISIT VIA THE ABOVE INSTRUCTIONS, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:
    – I agree to participate in a telemedicine evaluation. I authorize the electronic transmission of my medical information and/or videoconference session so that it can be viewed by a doctor and other persons involved in my medical health care.
    – I understand that as with any technology, telemedicine does have its limitations. There is no guarantee, therefore, that this telemedicine session will eliminate the need for me to see a specialist in person.
    – I understand that the Modernizing Medicine patient portal, PocketPatient app, Facetime, Facebook Messenger, Google Duo, or another similar platform will be used for my telemedicine visit.  It is my responsibility to ensure that my device is on a secure network and that I have the necessary protections in place to secure my privacy (such as firewalls and encrypted wifi).
    – I understand that when I am engaged in telemedicine, it is my responsibility to choose a secure location to ensure that family, friends, co-workers, strangers, or hackers cannot overhear or observe my communications or have access to the technology or devices that I am using.
    – I understand that if my insurance carrier requires a copay for office visits, this will be collected prior to my telemedicine visit, as these visits are billed as office visits as required by CMS and private insurers.
    – I understand that most insurances cover some form of telemedicine, however coverage cannot be guaranteed and it is ultimately my responsibility to know whether or not my insurance covers my telemedicine session.  I am aware that I am financially responsible for all fees associated with my telemedicine services.
    – I understand there may be risks to telemedicine services, including but not limited to: poor internet connections, technical difficulties, power failures, etc.  Should I require any Telemedicine services that are not provided where video is available, those services may not be covered by my insurance carrier, and I may be liable for those charges.
    – I understand that I can withdraw my permission at any time by submitting my intent to withdraw in writing to Craig Singer MD Dermatology